Frequently Asked Questions
Everything you need to know about styling your home with The Stacked Store.
How long will it take to receive my order?
Standard shipping typically takes 3-7 business days within the continental US. For larger furniture items or delicate home decor, delivery may take up to 14 business days depending on your location.
What is your return policy for home decor?
We offer a 30-day return window for most items in their original packaging. Please note that for hygiene reasons, textiles such as bedding and towels must be unopened to qualify for a refund.
Do you offer international shipping?
Currently, we ship to the United States, Canada, and select European countries. Shipping rates and delivery times vary by destination and will be calculated at checkout.
What should I do if my item arrives damaged?
We take great care in packaging, but if an item arrives broken, please contact our support team within 48 hours of delivery with photos of the damage and the packaging to initiate a replacement.
Are your products sustainably sourced?
The Stacked Store is committed to ethical sourcing. Many of our collections feature FSC-certified wood, organic cotton, and recycled materials. Check the 'Material & Care' section on individual product pages for specific details.
Can I cancel or modify my order after it's placed?
Orders are processed quickly to ensure fast delivery. You can cancel or modify your order within 1 hour of placement by contacting our customer service team via live chat or email.